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trouble processing my order

Q&A Forum › Category: ESP32 › trouble processing my order
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Donald Thomas asked 9 months ago

i tried ordering the course esp32 programming with the arduino ide and it could not be processed last night.

i put in the correct credit card information.  im still interested in taking the class if i can..  Please email me at —-@gmail.com and let me know what i have to do.

Question Tags: Trouble placing order.
1 Answers
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Rui Santos Staff answered 9 months ago

Hello Donald! I hope you are doing well.

You are correct. Unfortunately your purchase attempt failed on June 7: https://randomnerdtutorials.com/learn-esp32-with-arduino-ide/

Your card has been declined for an unknown reason. You need to contact your card issuer (your bank) for more information.

Here’s what might have happened:

  • Some banks don’t allow foreign transactions (our company is located in Portugal and we use Stripe.com to process credit card payments)
  • There aren’t enough funds to be converted to USD
  • Or your bank blocks payments in different currencies (like $ USD, in this case)
  • Some cards require authentication on your online bank, bank app, 3D secure, etc

You might consider using a different payment method, but this goes beyond our control. If you use a different credit card or a PayPal account, you should be able to complete the purchase.

If you need further assistance please let me know.

Regards,
Rui

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